Refund and Returns Policy

Return Eligibility:

  • Returns are accepted within seven days of the delivery date.
  • Products must be in their original condition with all accessories and packaging.

Return Process:

  • Customers must initiate the return process through our website or contact our customer service.
  • A return authorization number will be provided, and instructions for returning the product will be communicated.

Refund Process:

  • Refunds will be processed within 30 days of receiving the returned product.
  • The refund will be issued using the original payment method.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
  • zaibok may provide prepaid shipping labels for eligible returns.

Damaged or Defective Products:

  • Customers must report damaged or defective products within 2 days of delivery.
  • zaibok will arrange for the return and replacement of damaged or defective items.

Restocking Fees:

  • A restocking fee may apply for certain returns. Details will be communicated during the return process.

Cancellations:

  • Order cancellations are accepted before the product is shipped.
  • Once shipped, the standard return process applies.

By making a purchase on zaibok customers agree to these delivery and returns terms and conditions. Zaibok reserves the right to update these terms as needed.