FAQ

FAQ

Welcome to zaibok.com, operated by Instant Technology LLC, a registered entity in the UAE with its headquarters in Dubai

Returns and Refunds Terms and Conditions

• Returns are accepted within seven days of the delivery date.

• Products must be in their original condition with all accessories and packaging.

• Customers must initiate the return process through our website or contact our customer service.

• A return authorization number will be provided, and instructions for returning the product will be communicated.

• Refunds will be processed within 30 days of receiving the returned product.

• The refund will be issued using the original payment method.

• Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

• zaibok may provide prepaid shipping labels for eligible returns.

• Customers must report damaged or defective products within 2 days of delivery.

• zaibok will arrange for the return and replacement of damaged or defective items.

• A restocking fee may apply for certain returns. Details will be communicated during the return process.

• Order cancellations are accepted before the product is shipped.

• Once shipped, the standard return process applies.

Delivery Terms and Condition

• zaibok.com offers nationwide delivery within the UAE.

• Delivery times may vary based on product availability and location.

• Customers will be notified of the estimated delivery time during the checkout process.

• Delivery charges will be clearly communicated during the checkout process.

• Some products may qualify for free or discounted shipping.

• zaibok.com offers standard and expedited delivery options.

• Customers can choose their preferred delivery method during the checkout process.

• Customers are responsible for providing accurate delivery information.

• Changes to the delivery address must be communicated promptly to our customer service.

• Upon successful delivery, customers will receive a confirmation email or SMS.

• In case of any issues with delivery, customers are encouraged to contact our customer service.

Terms and Conditions Agreement

By making a purchase on zaibok customers agree to these delivery and returns terms and conditions. Zaibok reserves the right to update these terms as needed.